You can find detailed instructions for how to do so here: How do I provide my system information (such as DxDiag) to the support team? NOTE : If you find you have any further difficulty, please submit a support ticket with your system information. You'll also need to ensure you have a strong and stable internet connection, as the TCGO requires constant communication with the game servers. More Info : Please also confirm that your machine meets the minimum specifications required to run the TCGO (found at the bottom of the download page). Empty your trash and then restart your Mac.From the 'Library' again, go to 'Saved Application State' and delete "unity.The Pokémon Company " folder.Delete any/all Pokémon related folders you find. Click on 'Go' located on your top window, press the 'alt/option' key and select 'Library'.Delete your TCGO folder, along with any downloaded installation files.Visit to download the latest game installer. We recommend using a different web browser to download the file again (such as Firefox or Google Chrome). Please ensure that you also delete all previously downloaded versions of the game.Empty your Recycle Bin and then restart your computer.Go into the Roaming folder and delete the "Pokémon Trading Card Game Online" folder. Go into the LocalLow folder and delete the "The Pokémon Company International" folder. The game stores files in the LocalLow and Roaming folders.The default directory is C:\Users\\AppData. Go to the directory where the game was installed.Go to the Programs and Features section your computer's Control Panel.Please follow the below steps for a "full" uninstall process:
Important! During the uninstall process you want to be sure to remove the all associated game files.
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